Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | G | X | N | O | I | T | S | E | U | Q | K | S | A | A |
| J | R | F | Y | S | H | E | S | O | F | I | L | U | N | I |
| S | U | M | H | V | R | K | U | Z | L | Y | R | O | Q | R |
| B | T | H | T | Q | T | Q | G | R | E | U | I | A | E | S |
| Z | K | Y | A | Y | Y | Q | L | N | H | T | T | L | Z | P |
| T | W | F | P | E | M | I | S | C | O | T | I | I | F | N |
| C | Y | W | M | U | A | B | I | M | U | M | N | S | O | I |
| T | A | K | E | O | W | N | E | R | S | H | I | P | H | N |
| E | I | Y | B | J | A | L | P | P | X | L | N | J | E | X |
| B | Y | H | K | P | O | D | I | T | A | L | A | I | L | Q |
| V | K | K | T | R | L | D | P | S | H | T | N | N | I | J |
| P | E | N | T | B | Y | X | S | L | T | V | I | K | E | M |
| N | O | N | G | L | R | V | H | P | V | E | Y | E | Q | F |
| D | O | N | T | A | S | S | U | M | E | W | N | S | N | A |
| C | T | D | E | Y | E | C | O | N | T | A | C | T | M | T |
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