Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | D | T | Q | V | R | T | D | L | G | D | G | X | L |
| D | N | M | B | C | S | M | N | F | E | O | O | Z | D | R |
| V | N | O | S | A | P | P | E | H | M | D | N | W | S | J |
| F | T | F | I | A | E | C | I | N | U | J | T | M | O | B |
| R | V | N | U | T | I | M | T | E | S | B | P | K | L | I |
| B | T | Z | O | T | O | Y | A | T | S | P | A | Z | U | I |
| W | G | C | U | I | E | M | P | S | A | K | N | S | T | Q |
| W | O | Z | A | G | T | T | E | I | T | G | I | J | I | D |
| Y | Q | Z | M | T | N | S | B | L | N | O | C | P | O | Z |
| Y | H | X | R | W | N | S | E | B | O | B | D | I | N | X |
| E | Q | T | H | R | F | O | T | U | D | R | W | Y | E | W |
| J | L | L | A | U | F | F | C | M | Q | N | T | Z | X | V |
| T | G | I | D | P | X | P | O | E | C | K | T | N | P | I |
| R | Y | C | M | Z | M | O | L | C | Y | X | S | C | O | N |
| Z | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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