Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | F | Z | N | D | E | Q | U | N | G | V | A | H | Y | R |
| J | N | M | L | V | P | R | K | K | G | N | S | J | B | P |
| X | N | O | I | T | S | E | U | Q | K | S | A | S | D | V |
| T | Y | P | I | H | S | R | E | N | W | O | E | K | A | T |
| O | V | X | I | T | O | O | I | V | M | J | E | Z | W | L |
| J | N | O | Y | C | O | U | Y | H | T | A | P | M | E | W |
| T | O | A | T | V | C | M | E | B | N | O | N | Y | M | T |
| Y | I | A | F | S | J | I | E | D | W | C | E | J | U | K |
| X | T | I | Z | L | E | P | N | L | E | C | N | A | S | S |
| E | U | H | P | L | A | Q | I | A | O | Y | O | U | S | T |
| M | L | U | I | T | B | S | T | N | P | R | H | M | A | Q |
| C | O | M | I | U | T | R | T | U | C | T | T | E | T | T |
| M | S | E | D | E | T | A | L | L | Y | J | N | N | N | J |
| Q | N | B | N | E | C | U | R | A | C | E | Q | O | O | H |
| T | E | R | L | T | T | U | K | W | T | Y | F | G | D | C |
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