Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | Q | H | T | J | F | G | D | D | W | V | X | V | N | C |
| S | I | V | A | T | E | M | U | S | S | A | T | N | O | D |
| F | Z | L | K | M | C | Q | Q | D | C | N | M | N | X | C |
| Q | Z | F | E | X | C | A | B | T | O | R | T | U | N | C |
| L | R | H | O | C | U | O | T | I | X | R | A | O | A | R |
| I | G | S | W | P | D | H | T | N | O | L | I | I | B | B |
| S | Y | M | N | P | S | U | W | L | O | T | E | X | L | E |
| T | N | V | E | E | L | V | E | L | S | C | I | E | C | P |
| E | H | V | R | O | E | M | E | E | S | N | E | U | N | A |
| N | T | N | S | A | O | N | U | T | M | Z | C | Y | F | T |
| S | H | U | H | T | E | Q | E | P | J | P | N | L | E | I |
| A | J | M | I | O | K | Q | B | R | J | T | A | Y | E | E |
| X | A | O | P | S | M | I | L | E | S | U | Y | T | I | N |
| H | N | C | A | S | X | I | A | K | Y | N | O | Z | H | T |
| J | C | I | N | A | P | T | N | O | D | P | C | Q | Q | Y |
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