Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | R | J | V | G | X | I | X | P | C | F | W | Z | T | P |
| J | N | W | N | O | I | T | S | E | U | Q | K | S | A | M |
| E | D | O | Q | G | F | E | B | Y | M | B | A | A | K | L |
| K | Q | O | I | T | C | A | T | N | O | C | E | Y | E | Y |
| M | N | N | U | T | M | R | T | K | G | I | M | G | O | C |
| U | F | U | O | K | O | C | U | Z | T | Z | P | T | W | C |
| M | G | G | C | R | T | M | B | E | J | R | A | Q | N | I |
| T | N | E | I | T | A | P | E | B | P | N | T | Q | E | N |
| W | C | N | N | E | T | S | I | L | N | G | H | J | R | A |
| N | O | I | T | U | L | O | S | T | O | T | Y | E | S | P |
| C | R | Z | H | B | M | Z | I | J | D | R | L | C | H | T |
| K | D | Y | E | X | W | K | U | X | Z | I | T | I | I | N |
| L | E | P | L | B | Z | L | U | E | M | V | E | N | P | O |
| H | M | L | J | S | E | M | U | S | S | A | T | N | O | D |
| A | V | B | F | N | P | Y | B | G | F | K | D | Z | V | C |
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