Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | A | T | N | O | C | E | Y | E | K | U | S | F | T |
| J | N | I | B | B | F | T | Y | N | O | O | T | I | N | H |
| Q | P | O | T | V | R | R | H | R | V | S | J | E | I | C |
| D | O | I | I | W | L | I | T | B | N | A | I | O | N | Y |
| O | Y | Y | H | T | E | C | A | H | Z | T | V | E | K | A |
| W | E | A | E | S | O | S | P | Q | A | R | T | G | B | U |
| V | A | B | M | O | R | M | M | P | N | S | I | T | B | Z |
| S | U | I | U | L | N | E | E | Z | I | K | A | R | K | T |
| Y | L | I | S | U | U | B | N | L | T | H | H | J | S | C |
| E | C | O | S | T | N | K | A | W | O | C | P | M | O | T |
| D | T | D | A | I | F | G | W | Z | O | R | M | W | E | I |
| T | A | N | T | O | B | U | U | W | V | E | T | C | S | T |
| Y | J | B | N | N | N | D | Q | H | A | X | K | N | C | P |
| O | U | N | O | I | T | S | E | U | Q | K | S | A | O | Y |
| D | S | C | D | O | N | T | P | A | N | I | C | C | T | C |
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