Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | E | Y | E | C | O | N | T | A | C | T | O | C | Q |
| D | O | N | T | A | S | S | U | M | E | R | A | V | Q | M |
| O | M | N | G | N | Z | P | J | K | E | U | K | K | G | T |
| N | J | W | T | T | N | E | I | T | A | P | E | B | U | L |
| T | T | A | I | R | G | G | E | T | B | O | O | D | W | W |
| P | V | C | S | N | O | W | K | V | E | P | W | H | I | N |
| A | V | C | O | K | E | L | I | S | T | E | N | W | K | M |
| N | Y | P | L | M | Q | R | E | T | N | D | E | D | B | O |
| I | V | A | U | Q | B | U | W | M | A | O | R | I | L | L |
| C | Y | H | T | A | P | M | E | V | O | D | S | K | T | H |
| Y | P | G | I | D | Z | C | H | S | P | T | H | H | S | K |
| X | Y | W | O | A | Y | O | M | M | T | N | I | J | L | S |
| G | H | Y | N | Z | I | I | H | S | H | I | P | O | D | A |
| W | C | P | H | R | L | S | M | Z | Z | J | O | Y | N | T |
| F | B | M | F | E | O | T | J | B | E | U | H | N | I | H |
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