Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | Y | S | A | O | Q | G | G | H | X | X | I | N | T |
| D | O | N | T | A | S | S | U | M | E | K | N | B | N | E |
| O | P | N | J | K | M | S | O | I | Z | E | S | E | N | D |
| N | I | E | T | I | K | Z | C | L | T | Z | I | Z | K | M |
| T | H | U | L | R | V | D | Q | S | U | T | E | H | I | D |
| P | S | E | Y | E | O | R | I | J | A | T | E | W | S | V |
| A | R | O | H | J | Z | L | K | P | R | Y | I | F | E | B |
| N | E | B | T | F | V | M | E | P | D | G | J | O | Q | D |
| I | N | A | A | P | M | B | N | M | R | F | O | C | N | M |
| C | W | X | P | E | J | W | H | Q | O | G | L | L | O | T |
| D | O | G | M | J | M | K | C | C | P | T | C | W | V | A |
| W | E | Y | E | C | O | N | T | A | C | T | I | P | U | X |
| B | K | X | W | G | V | M | C | T | A | A | D | O | R | O |
| X | A | S | K | Q | U | E | S | T | I | O | N | A | N | O |
| N | T | M | B | W | I | Z | M | O | K | W | M | T | E | S |
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