Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | B | M | P | E | M | P | A | T | H | Y | T | T | T |
| V | O | L | A | I | R | N | E | A | M | X | M | C | N | N |
| D | N | N | B | H | N | E | Y | C | Z | R | A | E | O | A |
| E | T | J | T | S | E | T | U | O | D | T | I | I | E | N |
| V | A | C | M | R | H | S | R | Q | N | T | T | I | O | N |
| Q | S | H | I | E | O | I | N | O | A | S | M | I | L | E |
| Q | S | E | Q | N | Z | L | C | P | E | P | T | M | B | K |
| I | U | A | C | W | K | E | E | U | J | U | N | R | U | C |
| E | M | T | U | O | Y | B | Q | M | L | F | N | V | T | J |
| H | E | H | X | E | I | K | P | O | O | X | I | O | R | V |
| U | V | H | H | K | S | T | S | L | W | T | D | V | R | Z |
| B | P | Z | M | A | K | B | S | P | S | C | I | B | D | S |
| P | Q | D | T | T | C | I | N | A | P | T | N | O | D | X |
| F | U | E | S | B | K | H | T | I | F | Z | N | M | N | K |
| X | W | O | H | D | U | J | X | H | Z | R | L | S | L | B |
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