Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | T | C | A | T | N | O | C | E | Y | E | S | M | C |
| T | N | H | J | H | J | A | Y | N | R | W | V | K | O | P |
| M | F | E | W | L | P | W | H | E | R | L | Q | N | I | U |
| U | C | A | I | I | F | P | T | T | Y | Y | T | H | L | N |
| V | Z | O | G | T | H | J | A | S | Y | R | S | E | A | U |
| P | N | Z | N | X | A | Q | P | I | O | R | O | M | G | K |
| P | U | G | Q | F | R | P | M | L | E | D | L | U | S | P |
| R | W | Q | R | G | Y | W | E | N | I | F | U | S | Y | M |
| R | L | K | H | X | F | M | W | B | E | D | T | S | C | Q |
| O | T | G | R | P | O | O | X | F | L | C | I | A | P | Q |
| R | M | Y | H | T | E | N | D | R | I | K | O | T | H | U |
| H | A | Y | I | K | Y | S | E | D | M | W | N | N | C | Y |
| W | T | O | A | S | K | Q | U | E | S | T | I | O | N | B |
| M | N | T | H | C | I | N | A | P | T | N | O | D | V | A |
| A | N | P | I | N | E | G | Z | K | S | J | A | V | U | C |
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