on customer care and working procedures
about advancement in technology and its benefitting the tourism industry , about customer requirements when approaching a staff member
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ASSISTANCE
COMMUNICATION
COMPLEX
ELECTRONIC
FACSIMILE
INFORMATION
MAILING
SAFETY
SECURITY
SWITCHBOARD
TECHNOLOGY
TELEPHONE
WEBSITES
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| J | K | Q | N | H | W | K | S | W | W | Y | C | T | N | L |
| S | E | T | I | S | B | E | W | M | I | E | Y | O | J | Y |
| W | U | O | D | R | A | O | B | H | C | T | I | W | S | G |
| H | Q | E | N | O | H | P | E | L | E | T | N | P | E | N |
| E | C | N | A | T | S | I | S | S | A | E | F | X | C | I |
| I | B | J | R | H | R | X | A | C | L | C | O | E | U | L |
| B | X | L | O | P | D | F | I | E | A | H | R | L | R | I |
| F | E | V | S | V | E | N | C | A | I | N | M | I | I | A |
| C | L | O | V | T | U | T | E | Y | L | O | A | M | T | M |
| F | P | Z | Y | M | R | Q | P | M | N | L | T | I | Y | A |
| V | M | V | M | O | U | I | F | B | H | O | I | S | H | Y |
| L | O | O | N | N | A | P | N | N | R | G | O | C | S | X |
| A | C | I | V | L | M | X | N | T | P | Y | N | A | U | E |
| C | C | P | W | N | Y | P | F | A | F | P | F | F | A | H |
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