on customer care and working procedures
about advancement in technology and its benefitting the tourism industry , about customer requirements when approaching a staff member
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ASSISTANCE
COMMUNICATION
COMPLEX
ELECTRONIC
FACSIMILE
INFORMATION
MAILING
SAFETY
SECURITY
SWITCHBOARD
TECHNOLOGY
TELEPHONE
WEBSITES
| S | N | L | I | C | E | Q | K | F | K | O | E | E | R | I |
| O | L | O | O | Y | T | I | R | U | C | E | S | E | N | P |
| D | X | I | G | S | E | T | I | S | B | E | W | O | A | Y |
| U | N | O | I | T | A | M | R | O | F | N | I | T | F | V |
| F | C | E | N | O | H | P | E | L | E | T | T | I | A | L |
| E | C | N | A | T | S | I | S | S | A | E | C | M | C | M |
| D | I | S | P | D | S | A | A | C | L | C | H | J | S | A |
| T | X | T | Q | C | K | F | I | E | A | H | B | R | I | I |
| I | E | X | O | X | E | N | C | X | T | N | O | L | M | L |
| E | L | A | U | T | U | T | J | U | O | O | A | L | I | I |
| F | P | G | Y | M | R | K | R | H | C | L | R | R | L | N |
| S | M | Y | M | O | V | U | J | T | V | O | D | H | E | G |
| K | O | O | N | A | G | K | L | J | P | G | T | C | Y | F |
| H | C | I | M | J | J | W | U | N | L | Y | Z | R | W | I |
| S | C | G | R | L | P | N | G | V | D | B | E | Q | H | E |
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