on customer care and working procedures
about advancement in technology and its benefitting the tourism industry , about customer requirements when approaching a staff member
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ASSISTANCE
COMMUNICATION
COMPLEX
ELECTRONIC
FACSIMILE
INFORMATION
MAILING
SAFETY
SECURITY
SWITCHBOARD
TECHNOLOGY
TELEPHONE
WEBSITES
| Z | S | E | T | I | S | B | E | W | E | T | J | F | W | C |
| C | C | O | M | P | L | E | X | C | C | F | N | A | R | G |
| F | I | O | H | I | C | E | P | W | N | E | O | C | Q | L |
| R | N | N | M | Y | K | H | N | G | A | N | I | S | A | Y |
| Y | S | I | O | M | T | I | Y | Q | T | O | T | I | Y | X |
| G | F | G | J | R | U | E | X | L | S | H | A | M | T | A |
| Q | A | X | K | D | T | N | F | V | I | P | M | I | I | C |
| W | T | A | N | O | R | C | I | A | S | E | R | L | R | E |
| D | Q | Y | D | V | U | N | E | C | S | L | O | E | U | N |
| D | B | L | L | R | M | L | S | L | A | E | F | U | C | Q |
| O | Y | G | O | L | O | N | H | C | E | T | N | H | E | J |
| X | X | P | D | R | A | O | B | H | C | T | I | W | S | P |
| K | Q | O | S | G | Y | C | A | S | C | Z | E | O | M | K |
| N | Y | N | M | A | I | L | I | N | G | Q | U | M | N | F |
| Y | X | A | O | H | X | G | M | R | Q | Y | Y | P | N | E |
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