DDF & TAOS - Quality Assurance
Key Performance Indicators
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ADDITIONALHELP
CALLMANAGEMENT
CLOSING
CONFIDENCE
CONFIRMEDACCOUNT
COURTEOUS
DEADAIR
EDUCATES
EMPATHY
ENUNCIATION
GRAMMAR
GREETING
INFLECTION
LISTENS
LUXURY
NAME
ONECALL
PACE
PROBE
PROFESSIONAL
RAPPORT
RESOURCES
RESPONDS
REVIEWORDER
SALESSKILLS
SATISFACTION
SOFTSKILLS
TECHNICALSKILLS
TRANSFER
VOICETONE
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| A | Q | C | S | O | F | T | S | K | I | L | L | S | R | A | M | M | A | R | G |
| T | G | C | P | A | Q | Q | V | I | Y | I | S | E | I | E | D | M | I | N | H |
| H | W | A | O | A | L | H | N | F | K | Q | Q | T | U | Q | H | A | I | D | S |
| Q | S | L | D | N | J | E | E | O | N | E | C | A | L | L | D | S | I | N | D |
| L | P | L | A | D | F | P | S | C | I | J | E | C | R | A | O | Q | E | U | Z |
| I | M | M | N | R | I | I | B | S | N | T | O | U | E | L | K | T | T | R | V |
| U | E | A | O | E | E | T | R | L | K | E | C | D | C | Q | S | N | K | X | X |
| P | J | N | I | S | M | D | I | M | U | I | D | E | L | I | J | O | U | V | S |
| N | K | A | T | P | P | S | R | O | E | A | L | I | L | R | F | I | J | D | E |
| T | T | G | C | O | A | R | C | O | N | D | M | L | F | F | Z | T | R | Y | C |
| E | R | E | A | N | T | C | O | H | W | A | A | A | S | N | N | A | E | R | R |
| R | O | M | F | D | H | Q | E | B | C | E | L | C | E | B | O | I | F | U | U |
| B | P | E | S | S | Y | Z | C | P | E | J | I | H | C | H | X | C | S | X | O |
| P | P | N | I | E | N | O | T | E | C | I | O | V | E | O | U | N | N | U | S |
| N | A | T | T | G | R | E | E | T | I | N | G | D | E | L | U | U | A | L | E |
| O | R | U | A | L | A | N | O | I | S | S | E | F | O | R | P | N | R | F | R |
| G | H | F | S | L | L | I | K | S | L | A | C | I | N | H | C | E | T | E | Z |
| A | W | J | L | A | Q | L | D | R | Z | E | R | T | Q | O | L | J | N | W | K |
| V | N | L | C | O | U | R | T | E | O | U | S | P | T | K | N | R | F | X | V |
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