Miscellaneous: Customer Service

Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

Customer Service
Although there are many ways to make every bookstore customer's experience great, the terms hidden in the puzzle below help to ensure it happens with EVERY customer EVERY time!!

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APOLOGIZE
APPRECIATE
ASKQUESTIONS
ASSSIST
COMMUNICATE
CONVENIENCE
EASY
EMPATHIZE
ENGAGE
FEEDBACK
FOCUS
GREET
IMPROVE
LISTEN
SATISFY
SERVICE
SMILE
THANK
VALUE
YES
K W L W K U Y C M W Q A O D K
R R E T R X L L H T L K X F P
E Z S M I L E R A J K M K A F
O U U N C O M M U N I C A T E
T Y L K O B F K A W X S R H E
H U B A N I Y H P G S Y E E D
X I U I V M T S R S S Z Y Z B
K D K T E P A S I A I E F I A
H S W E N R T S E H S O S G C
C X R E I O T Z T U C I I O K
Z L N R E V H A I U Q N T L A
E G A G N E P A S X U K A O D
J I J R C M E C I V R E S P G
G G X Q E T A I C E R P P A E
E A K C L N E T S I L U J I W
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