Customer Centric Behaviors
Customer Service in Collections
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ACCURACY
AHT
CAPTIVATE
CHARM
CUSTOMER
EMPATHY
ENTHUSIASTIC
EXCEPTIONAL
GENUINE
INNOVATE
JARGON
LISTEN
LOSSMITIGATION
OWNERSHIP
PAR
PROBE
PROFESSIONAL
QUALITY
RAPPORT
RECAP
SYMPATHY
TEAM
TRUSTWORTHINESS
VALUE
| S | K | K | C | I | T | S | A | I | S | U | H | T | N | E |
| B | S | Y | M | P | A | T | H | Y | N | E | T | S | I | L |
| Y | Q | E | Z | B | P | I | H | S | R | E | N | W | O | L |
| T | J | X | N | B | Y | I | O | A | Q | Q | X | S | G | I |
| I | R | C | A | I | S | H | P | G | Y | V | S | Q | R | P |
| L | I | E | A | A | H | P | T | C | E | M | Q | Z | V | R |
| A | S | P | E | P | O | T | A | A | I | N | D | Y | C | O |
| U | Z | T | A | R | T | R | R | T | P | X | U | M | Z | B |
| Q | R | I | T | C | U | I | I | O | V | M | E | I | R | E |
| J | Q | O | B | C | E | G | V | H | W | U | E | G | N | G |
| A | A | N | C | H | A | R | M | A | L | T | E | A | M | E |
| R | Z | A | H | T | B | Q | A | A | T | K | S | W | I | R |
| G | J | L | I | N | N | O | V | A | T | E | U | U | O | A |
| O | M | O | L | A | N | O | I | S | S | E | F | O | R | P |
| N | N | L | F | I | R | E | M | O | T | S | U | C | H | T |
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